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Hot or Not Premium

Hot or Not Premium helps you to get noticed and meet new people quickly. These extra features boost your options when chatting, finding new people, sharing photos and videos and having fun.

  1. What features do I have access to when using Hot or Not Premium?
    Hot or Not Premium includes a range of extra features that basic users don’t have, to give you an edge:

    Liked you: see who voted ‘Yes’ to you in Encounters

    Invisible Mode: browse Hot or Not without anyone seeing you

    Undo last vote: be able to undo your 'No' votes in Encounters

    Added you as Favourite: see who likes you the most

    Chat to popular users: get direct access to the most popular people on Hot or Not

    Be the first to contact new people: chat with people from the moment they join Hot or Not

    Highlight your message: have your messages read first by all your contacts

    Stickers: get access to cool stickers

    As well as all of the great features above, you'll also be able to use Hot or Not completely free of adverts!
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  2. How does a Hot or Not Premium subscription work?
    The Hot or Not Premium feature is subscription-based. You can buy Hot or Not Premium for various periods of time using a range of popular payment methods. Your Hot or Not Premium subscription renews automatically and payment methods vary by country.

    You can manage your subscription at any time on your Payment settings page.
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  3. How can I buy Hot or Not Premium with a credit card or Paypal?
    Click "Activate" on your Profile page and follow the instructions. You can pay by credit card or Paypal and you'll receive an email confirmation once you've paid. Please note that the subscription renews automatically.

    To pay by credit card, choose which subscription you want to buy and follow the instructions. Click "Activate" and wait for the message confirming your payment. You'll also get an email confirmation once you've paid.

    To pay with PayPal, choose which subscription you want to buy and click "Activate". You'll then be redirected to the PayPal login page and payment summary to complete their payment process.
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  4. How can I buy Hot or Not Premium through SMS?
    Click "Activate" on your profile page, choose SMS as a payment method and follow the instructions. We'll send you an SMS and you'll need to confirm that you want to activate a subscription.

    Once you confirm, you'll get an SMS each time your subscription renews. You can cancel your Hot or Not Premium at any time by following the instructions in the SMS confirming that you subscribed or that your subscription is renewing. Please feel free to contact our Customer Care Team if you need any help with your subscription.
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  5. How can I buy Hot or Not Premium on the Hot or Not Mobile website?
    Go to your profile page and select Hot or Not Premium, then follow the instructions on screen.
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  6. How do I cancel my Hot or Not Premium subscription?
    Open your profile and click on the cog icon in the top right corner. Then, scroll down to the Payment Settings section and click on Unsubscribe. Your subscription will be cancelled at the end of the last payment period that you purchased.

    To cancel an SMS subscription, follow the instructions in your initial subscription confirmation SMS, or any subscription renewal SMS.

    Please contact our Customer Care Team if you need help with your subscription.
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  7. How can I cancel my Hot or Not Premium subscription made via iTunes?

    To cancel your Hot or Not Premium subscription made via iTunes, go to the settings of your iPhone or iPad, choose 'iTunes and App Store', then tap your Apple ID and 'View Apple ID'. Enter your password, scroll down to subscriptions and tap 'Manage'. On the Hot or Not Premium screen turn off Auto Renew.

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  8. I'm having trouble buying Hot or Not Premium. What do I do?
    Please contact our Customer Care Team if you have any trouble buying Hot or Not Premium. They'll be happy to help.
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  9. How can I undo my last vote?
    After voting No for someone in Encounters, just click on that person's photo in the top right corner of the screen (it will have a on it). Please note, that you cannot use undo twice in a row and you cannot use it for your Yes votes.
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